FAQ

Frequently Asked Questions

Order Tracking

Q: How long does it take to receive a tracking email?
A: You’ll receive the email immediately after payment confirmation. If not, contact us with your order number.

Q: The tracking link shows “Delivered,” but I didn’t receive my bouquet. What should I do?
A: Check around your property (e.g., porch, mailbox). If still missing, contact us within 24 hours with photo proof for resolution.

Delivery & Returns

Q: Can I change the delivery address after placing an order?
A: Address changes are allowed up to 1 hour before shipment. Fees may apply for rerouting.

Q: What if my flowers arrive damaged?
A: Submit clear photos of damaged items within 24 hours of delivery for a refund or replacement.

Privacy & Security

Q: Is my payment information safe?
A: Yes, we use SSL encryption and PCI-compliant payment gateways (e.g., Stripe, PayPal).

Q: Do you share my data with third parties?
A: Never. Data is strictly used for order processing (details in Privacy Policy).