Shipping Policy

Last Updated: March 15, 2025

1. Shipping Methods & Rates

We partner with USPS and FedEx to provide reliable U.S. domestic shipping:

2. Order Processing

• Processing Time: 1-3 business days (Monday-Friday, excluding federal holidays).

• Delays: During peak seasons (e.g., Valentine’s Day), processing may extend by 1-2 days.

3. Order Tracking

• Tracking Notification: Sent via email to support@bestdserals.shop once shipped.

• Carrier Links: Track directly on USPS or FedEx.

4. Lost or Damaged Items

• Report Within 24 Hours: Email support@bestdserals.shop with:

  • Order number

  • Photos of damaged packaging/items

• Resolution: Replacement or refund processed within 5 business days (see Refund & Returns Policy).

5. Shipping Address

• Accuracy: Double-check address (include unit numbers). We are not liable for errors in customer-provided addresses.

• Corrections: Contact us within 1 hour of ordering for address changes (fees may apply).

6. International Shipping

• Current Limitation: Available only within the United States (zip code 60617 and beyond).

• Future Expansion: Follow our social media for updates on international services.

7. Free Shipping Promotions

• Terms: Applies to Standard Shipping for orders over $60.

• Exclusions: Heavy/bulky items (e.g., large vases) may be excluded (noted during checkout).

8. Customs & Duties

• Domestic Orders: No additional fees.

• Future International: Customers are responsible for customs/duties (calculated at checkout).

9. Transparent Disclaimers

• Delivery Estimates: Times are approximate and may vary due to carrier delays, weather, or holidays.

• Non-Guaranteed Claims: We do not promise exact delivery dates.

10. Contact Us

For shipping assistance:
📧 Email: support@bestdserals.shop
📞 Phone: +1 (312) 576-8973
📍 Verified Address: 11316 S Avenue L, Apt 3R, Chicago, IL 60617, United States