Terms of Service

Last Updated: March 15, 2025

1. Acceptance of Terms

By accessing or using our website (bestdserals.shop) or placing an order, you agree to comply with these Terms of Service. If you disagree, refrain from using our services.

2. Business Information

• Legal Entity:
  Bestdserals

• Address:
  11316 S Avenue L, Apt 3R, Chicago, IL 60617, United States

• Contact:
  📧 Email: support@bestdserals.shop
  📞 Phone: +1 (312) 576-8973

3. Service Description

• Scope:
  We provide handcrafted floral arrangements for online purchase, available for:

  • Local delivery within 10 miles of zip code 60617 (Chicago).

  • Nationwide shipping via third-party carriers (e.g., USPS, FedEx).

• Product Availability:
  Seasonal flowers may affect stock; prices are subject to change without notice.

4. User Responsibilities

• Account Security:
  If you create an account, you are responsible for maintaining login credentials.

• Prohibited Actions:

  • Misusing the website (e.g., hacking, spamming).

  • Placing fraudulent orders.

  • Violating intellectual property rights (e.g., copying floral designs).

5. Payment & Pricing

• Accepted Methods:
  Visa, MasterCard, American Express, JCB (see Payment Methods Policy).

• Fees:

  • Taxes and delivery costs are calculated at checkout.

  • Currency: All transactions are in USD.

6. Returns & Refunds

• Eligibility:
  Follow guidelines in our Refund and Returns Policy (e.g., submit photo proof within 24 hours).

• Non-Refundable Items:
  Customized bouquets or perishable items in non-damaged condition.

7. Intellectual Property

• Ownership:
  All content (logos, images, text) is owned by [Your Flower Shop Name]. Unauthorized use is prohibited.

• User Content:
  Reviews or photos submitted by users may be displayed publicly.

8. Limitation of Liability

• Service Interruptions:
  We are not liable for website downtime, delivery delays due to weather, or carrier errors.

• Product Use:
  Flowers are perishable; we are not responsible for post-delivery wilting or allergies.

9. Governing Law

• These terms are governed by Illinois state law. Disputes will be resolved in courts within Cook County, IL.

10. Policy Updates

• We may revise these terms periodically. Continued use constitutes acceptance of changes.

11. Contact Us

For questions about these terms:
📧 Email: support@bestdserals.shop
📞 Phone: +1 (312) 576-8973