Refund & Returns Policy

Last Updated: March 15, 2025

1. Eligibility for Refunds & Returns

We strive for 100% satisfaction, but due to the perishable nature of flowers:
✅ Accepted Cases:

• Damaged or wilted bouquets upon delivery (submit clear photos within 24 hours).

• Incorrect item received (e.g., wrong flower type or arrangement).

• Delivery delays caused by our team or partners.

❌ Non-Eligible Cases:

• Change of mind after delivery.

• Minor color variations due to natural flower characteristics.

• Delays caused by incorrect/incomplete address provided by the customer.

2. How to Request a Refund/Return

1. Contact Us Within 24 Hours:
   📧 Email: support@bestdserals.shop
   📞 Phone: +1 (312) 576-8973

   • Provide your order number and photo evidence (e.g., damaged bouquet).

2. Resolution Options:

   • Refund: Full or partial refund to your original payment method (processed in 5-7 business days).

   • Replacement: Free redelivery of the correct item (local orders only).

3. Return Process (Non-Perishable Items)

If you received non-floral items (e.g., vases, gifts):

• Step 1: Request a return authorization via email.

• Step 2: Ship the unused item in original packaging to:

  Bestdserals
  11316 S Avenue L, Apt 3R  
  Chicago, IL 60617, United States  

• Step 3: Refund issued after quality inspection.

4. Transparent Conditions

• Delivery Errors:

  • We cover return shipping costs for our mistakes.

• Customer Errors:

  • You bear return shipping costs if the wrong address was provided.

5. Policy Compliance

To align with Google My Business (GMB) policies:

1. No Misleading Claims:

   • Avoid vague terms like "risk-free." Clearly state eligibility criteria.

2. Address Consistency:

   • Return address matches GMC profile: Apt 3R, IL 60617.

3. Timely Communication:

   • Specify response times (e.g., "24-hour photo submission").

6. Contact Us

For urgent assistance:

• Live Chat: Available on our website during business hours (Mon-Sat, 9AM-6PM CST).

• Studio Visit:
  11316 S Avenue L, Apt 3R, Chicago, IL 60617 (by appointment).